Terms & Conditions

Last Updated: [04-01-2026]

Welcome to Lumora Wellness. These Terms & Conditions govern your use of www.thelumorawellness.com.au and any purchases made through our website. By accessing our website or placing an order, you agree to these Terms & Conditions.

1. Acceptance of Terms

By using our website, you confirm that you:

  • Are at least 18 years of age or have permission from a parent or legal guardian.
  • Agree to these Terms & Conditions and our Privacy Policy.
  • Understand that these Terms may be updated from time to time without prior notice.

2. Products

Lumora Wellness offers premium natural wellness products including, but not limited to:

  • Organic Supplements
  • Gummies
  • Superfood Powders
  • Hair Care Products
  • Shampoo & Conditioner Bars
  • Wellness Products
  • Future products available on our website.

Product availability may change without notice.

3. Product Information

We make every effort to ensure product descriptions, images, ingredients and information are accurate.

However:

  • Colours and packaging may vary slightly.
  • Ingredients may change without prior notice.
  • Images are for illustration purposes only.

Always read the product label before use.

4. Results May Vary

Every person is different.

Our products are made using carefully selected natural ingredients; however, individual results will vary from person to person.

Factors including but not limited to:

  • Genetics
  • Age
  • Lifestyle
  • Diet
  • Existing medical conditions
  • Hormonal balance
  • Consistency of use
  • Overall health

may influence your experience and results.

We do not guarantee that any customer will achieve the same or specific results from using our products.

Any testimonials, customer reviews or before-and-after images shown on our website represent individual experiences only and should not be considered typical results.

5. Supplements & Hair Care Disclaimer

Our supplements, superfoods, gummies, hair care products and all other products sold by Lumora Wellness are intended to support a healthy lifestyle only.

They are not intended to diagnose, treat, cure or prevent any disease, illness or medical condition.

Our products should not replace professional medical advice, diagnosis or treatment.

Always consult your healthcare professional before using any supplement if you:

  • Are pregnant or breastfeeding.
  • Have a medical condition.
  • Take prescription medication.
  • Have allergies or sensitivities.

Discontinue use immediately if any adverse reaction occurs.

6. No Medical Advice

Information provided on this website is for general educational and informational purposes only.

Nothing on this website should be interpreted as medical advice.

Always seek advice from your doctor or qualified healthcare professional regarding your individual circumstances.

7. Orders & Payments

All prices are displayed in Australian Dollars (AUD).

We reserve the right to:

  • Correct pricing errors.
  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders due to suspected fraud or payment issues.

Payment must be received before orders are dispatched.

8. Shipping

Orders are processed within our advertised processing times.

Delivery estimates are provided as a guide only.

Lumora Wellness is not responsible for shipping delays caused by:

  • Courier delays
  • Weather events
  • Customs
  • Public holidays
  • Circumstances outside our control

9. Returns & Refunds

Please refer to our Returns & Refund Policy.

If your product arrives damaged, faulty or incorrect, please contact us within 30 days of delivery.

Your rights under the Australian Consumer Law remain unaffected.

10. Australian Consumer Law

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL).

Where required by law, customers are entitled to repairs, replacements or refunds for products that fail to meet consumer guarantees.

11. Limitation of Liability

To the maximum extent permitted by law, Lumora Wellness is not liable for:

  • Individual product results.
  • Allergic reactions where known allergies were not disclosed.
  • Incorrect use of products.
  • Failure to follow product directions.
  • Indirect or consequential losses.
  • Delays caused by third-party delivery providers.

Our maximum liability is limited to the purchase price of the product.

12. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Branding
  • Website design
  • Text

is the property of Lumora Wellness and may not be copied, reproduced or distributed without written permission.

13. Website Use

You agree not to:

  • Misuse our website.
  • Attempt to gain unauthorised access.
  • Copy or reproduce website content.
  • Submit false or misleading information.
  • Violate any applicable laws while using our website.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as outlined in that policy.

15. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

📧 support@thelumorawellness.com.au

🕒 Monday – Friday | 9:00 AM – 5:00 PM (AEST)

Your Responsibility

By purchasing from Lumora Wellness, you acknowledge and agree that:

  • You have read and understood these Terms & Conditions.
  • You understand that results from supplements, hair care products, and other wellness products vary between individuals.
  • You understand that no specific outcome or result is guaranteed.
  • You will use all products according to the directions provided.
  • You will consult a healthcare professional where appropriate before using any supplement or wellness product.