Your Questions, Answered 🌿
At Lumora Wellness, we believe wellness should be simple. Below are answers to some of our most frequently asked questions. If you still need help, email us at support@thelumorawellness.com.au and our friendly team will get back to you within 24 business hours.
📦 SHIPPING & RETURNS
Q: How long does shipping take?
Order Processing: 1–3 Business Days
Standard Shipping: 8–15 Business Days
Express Shipping: 1–4 Business Days
Free shipping is available on eligible orders.
Q: Where do you ship from?
All orders are packed and dispatched from Sydney, NSW, Australia.
Q: What is your return policy?
We offer a 30-Day Money-Back Guarantee. If you're not completely satisfied with your purchase, simply contact our team and we'll be happy to help.
Q: Do you ship internationally?
Currently, we only ship within Australia.
🌿 PRODUCTS
Q: Are your products made with natural ingredients?
Yes. We carefully select premium ingredients inspired by nature to create products you can trust.
Q: Are your products suitable for everyday use?
Yes. Our products are designed to fit easily into your daily wellness routine. Please follow the directions on the product label.
Q: How should I store my products?
Store your products in a cool, dry place away from direct sunlight and keep them out of reach of children.
Q: When will I see results?
Everyone is different. We recommend using our products consistently as part of a balanced diet and healthy lifestyle.
🤝 OUR PROMISE
✅ 30-Day Money-Back Guarantee
✅ Premium Quality Ingredients
✅ Fast Australia-Wide Shipping
✅ Friendly Australian Customer Support
Still Have Questions?
We're here Monday–Friday, 9:00 AM–5:00 PM (AEST) and are always happy to help.
📧 support@thelumorawellness.com.au
Thank you for choosing Lumora Wellness.
Naturally Better, Every Day. 🌿