Your Satisfaction, Guaranteed 🌿
At Lumora Wellness, we're committed to providing premium-quality wellness products and exceptional customer service. If something isn't right with your order, we'll do everything we can to make it right—quickly, fairly, and hassle-free.
Our Promise to You
✅ 30-Day Money-Back Guarantee
If your order arrives damaged, defective, incorrect, or you're not satisfied with your purchase, contact us within 30 days of receiving your order and we'll help you with a refund or replacement.
❌ Change of Mind
To keep prices low and reduce waste, we don’t accept returns for simply changing your mind.
Eligibility for Returns & Refunds
We'll happily assist if:
- Your item arrived damaged or defective.
- You received the wrong product.
- Your order is missing an item.
- Your product arrived in an unusable condition.
⚠️ Not Eligible:
- Requests made more than 30 days after delivery.
- Products damaged through misuse or improper storage.
- Items purchased from other retailers or third-party sellers.
How to Request a Return
1️⃣ Contact Us
Email support@thelumorawellness.com.au within 30 days of receiving your order.
Please include:
- Your Order Number
- A brief description of the issue
- Photos (if the item is damaged or incorrect)
2️⃣ Return Approval
Our team will review your request and provide return instructions if required.
3️⃣ Resolution
Depending on your situation, we'll offer:
- A full refund
- A replacement product
- Store credit
Refund Processing: Approved refunds are processed within 3–7 business days after approval.
Australian Consumer Law
Our policy is provided in addition to your rights under the Australian Consumer Law (ACL). If a product has a major fault, you're entitled to a repair, replacement, or refund as required by law.
Questions?
Our friendly team is here to help.
📧 support@thelumorawellness.com.au
🕒 Monday – Friday | 9:00 AM – 5:00 PM (AEST)
Thank you for choosing Lumora Wellness.
Naturally Better, Every Day. 🌿